Maui jim reviews first appeared on complaints board on aug 5, 2009. Maui jim will repair or replace, at our option, any pair of maui jim sunglasses found to be defective—exclusive of damage caused by improper or unreasonable use. Pin On My Style The frame color illustrated here is definitely not correct. Maui jim customer service review . The smaller frames are perfect for a female face that doesn't want giant glasses. I spent my time coaching others and helping the lab and customer service team as well as my employees that worked with me. The customer service received from mj was outstanding and it is difficult to imagine how it could have been better. They really have outstanding customer service. Maui jim has a consumer rating of 1 stars from 1 reviews indicating that most customers are generally unhappy with maui jim while some have flagged maui jim as a potential scam. The lenses, the style, the fit and most important the customer service maui jim provides to thei...